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Management Consulting 

IT Service Management according to ITIL®

  • Analysing of existing processes, development of optimized processes
  • Definition and locking up customized service policies
  • Management concepts, detailed concepts, presentation at all levels
  • Functional and technical specifications and tool selection, implementation planninbg
  • Implementation of business processes, training, coaching
  • Project management of the implementation of processes and tools
  • Prozess monitoring, deviation of process advancements


Samples of possible consulting tasks:

  • Process assessment
  • Vendor neutral concepts for optimizing processes/implementation according to ITIL® in the areas of:
    • Incident Management/ Service Desk
    • Problem Management
    • Change Management
    • Release Management
    • Configuration Management
    • Service Level Management
    • Capacity Management
    • Financial Management
    • Availability Management
    • Extended Process Model
  • Regards to the concepts it belongs within the contect of process defontions e.g.:
    • Flow charts
    • Interface descriptions
    • Communication and reporting
    • Roles and responsibilities
    • Key performance indicators (KPIs)
    • Escalation
    • Glossary
  • The ITIL® guidelines will be used taking into account of customer resources
  • Evaluation, definition and locking up customer individual policies for all processes.
  • Tool selection with specification, invitation to tender and benchmark of offerers. Evaluation of interfaces. Analysing of customization. Benchmark of tool implementation and interfaces. Benchmark of operations and maintenance. Comparison and management presentation.
  • Functional active project coordination during the implementation phase
  • ITSM project marketing
  • Preparation of BS15000/ISO20000 certification
  • Customer specific traings/coachings
    • ITIL® Foundation
    • ITIL® for Manager
    • Process trainings

You are thinking about outsourcing your IT or parts of it? You don't have time or resources to manage the project efficiently or rather to ensure the results?

Here we are offering the follwing services:

  • Consulting and supporting of decisions regarding benefits of outsourcing or rather the best approach
  • Cost and benefits analysis of outsourcings
  • Call for tenders and selection of the outsourcing partner
  • Management of the project
  • Transition management
  • Contract management, creation of Service Level Agreements
  • ..

 

The position IT Manager has become vacant on short notice? You are not able to staff this position? You are looking for an IT Manager, who is in the meantime maintining the business as usal tasks until the replacement?

Here we are offering you based on our experinces as

  • IT Manager
  • Change Manager
  • IT Service Manager

Interims Management!

"Interims Management" combines high flexibility with high power and immediate Know-How-Transfer. Your ideas or the jointly compiled ideas will be realized without any delay.

Our engagement as interims manager is in other respects also attractive for you:

  • No social costs
  • No payment during vacations
  • No delay for initial skill adaption
  • We are only calculating effective hours worked


As interims manager we bring comprehensive experiences from different IT and industrial sectors with us. Based on the experiences as manager and consultant as well not to be jaundiced we are able to bring in the needed "power" from the beginning on. Without being arrested with your history of your company we are only working according to your goal. 

 
 
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